Subject: Tech Support Candidate - Prem Kumar
From: Prem Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 04:08:01 -0400

| | Tech Support Test

Name | Prem Kumar
E-mail | [email-masked]
Phone Number | (91) 8287873768
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi systems micro clinic | Customer support Engineer | Present | 12000
Previous Employer 1 | Reboot system India Pvt Ltd | Hardware engineer | 2019 | 80000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the following steps

1.First need to check internet connection.
2. Check proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the following steps for contacting bluetooth Speaker.
1. Power on bluetooth Speaker.
2. Enable bluetooth in phone and try pairing device and connect bluetooth Speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am quick learning and try to resolve user concern within SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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