Subject: Tech Support Candidate - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 03:39:47 -0400

| | Tech Support Test

Name | Manjeet Singh
E-mail | [email-masked]
Phone Number | (+91) 7842571220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | Hsbc | Process associate | 20 april | 35000
Previous Employer 2 | Tech Mahindra | Customer service | 23 Jan | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check what the error says first and then accordingly will troubleshoot,if the error is because of no internet connection I will check my wifi if it's working on other devices if not will fix that first
And if the connection is on cables I will unplug the cables ans then plug it back in

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the bluetooth speaker
2) Locate the button or indication on the bluetooth speaker which shows you the bluetooth is on.
3) go to the phone settings and look for bluetooth/connection
4) Look for the devices name you want to pair and connect
5)pair the device by pushing the correct keys and your device is paired and ready to use

What according to you makes you a good candidate for customer service or technical support job?

I know different ways of troubleshooting
Also the main and import job is to guide the person on the call to do the right job the right way which need patience I have  lot of patience
Guiding the cc on phone can be difficult and I know how to handle those kind of calls

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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