Subject: Tech Support Candidate - Ram Suraj Sharma
From: Ram Suraj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 14:52:00 -0400

| | Tech Support Test

Name | Ram Suraj Sharma
E-mail | [email-masked]
Phone Number | (85778) 53991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solutions Pvt. Ltd. | Remote Support Engineer | |
Previous Employer 1 | SSKPC TechnoSolution Pvt Ltd | Network Engineer | |
Previous Employer 2 | Progressive InfoTech Pvt. Ltd. | Desktop Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the below steps :

1st. Refresh the Webpage.

2nd. I will Check the Internet is working fine or not .

3rd. Check the same to another browser (E.g. Microsoft Edge to Chrome ).

4th. I will check other websites are accessible or not.

5th. I will check if that particular website if blocked in that Domain.

6th. I will check that website is accessible or not via other system/devices.

7th. I will check if that Website is running or not in our country .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st. Turn ON the Bluetooth Speaker.

2nd. Turn ON the Mobile's Bluetooth.

3rd. Pair the Bluetooth Speaker with Phone.

What according to you makes you a good candidate for customer service or technical support job?

As I have more than 4 years experience in IT Sector. I have provide IT Support to Domestic as well as International users.

I am quick learner and I can manage myself according to the situation.

I believe in 100% customer satisfaction.

This make me a good candidate for Technical Support role.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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