Subject: English Language Test - Rajkumari Gupta
From: Rajkumari Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 13:52:35 -0400

| | Foreign Language Screening Test

Name | Rajkumari Gupta    /  (82995) 04154    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Xyz,

Hope you are doing well in this current pandemic situation.Your order no.123566777 has been shipped on 1/2/12 as per your order
but there has been some issue with your provided address from  our side .

It will be kind of you if you can provide us you address again for later process.

Regards
Zxy

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Xyz,
As per your request for the product replacement , sorry for the issue you faced ,we have processed it & you will be receiving your delivery on ......

Regards
XyZ

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