Subject: Tech Support Candidate - GAURAV TIWARI
From: GAURAV TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 13:26:47 -0400

| | Tech Support Test

Name | GAURAV TIWARI
E-mail | [email-masked]
Phone Number | (91) 7599123384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur border
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LENSKART.COM | Sr. EXECUTIVE | 0 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first will be to check out internet connection is it connected properly or not. Secondly,if connection is okay and connected properly then needs to checkout the URL as well as it properly provided or not.Thrid , it will be to make troubleshooting the internet connection through troubleshoot option given OS. Mostly, while using these steps it will get fixed and page will get load. If problem remains same needs to checkout the permission given to particular Browser using that it having net usage permission or not. After going with thses steps it will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth from mobile device and after that Switch on the speaker as well and make them paired with each other by selecting the speaker in mobile device under Bluetooth section as available network.
What according to you makes you a good candidate for customer service or technical support job? | The thing which make me as eligible and perfect for this job is that as right now as i am working with lenskart.com in Customer service so i have already been experienced about customer issues and how to understand them and make resolved bu giving an best satisfaction resolution to customer. Secondly, i am an little bit techy person as i have interest in computers and networking since childhood and also have an educational qualification in this filed too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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