Subject: Arabic Language Test - WAEL SHABAN
From: WAEL SHABAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 10:53:25 -0400

| | Foreign Language Screening Test

Name | WAEL SHABAN    /  (0091) 8374692202    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer.

Please accept our apology to you about your order delivery case. we are trying to solve this inconvenience case and reach you as soon as possible.
with reference to your order(653983673),According to the information we have, the address is wrong therefore, We would like to ask you to share your current address and update your address to us again.

Our courier partner will reach you and deliver your product to you within 1-2 days.

Thank you for your patience and cooperation with us

Thanks and regards
BABYSHOP TEAM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear customer.

we are extremely sorry about what happened to your product, and we will
take a serious action against a delivery guy.
With reference ID (4653794897). Your complaint has been referred to the replacement department for check up and deliver a new unit to you. Please allow us 24 hours to get back to you and deliver the order.

We thank you for your patience

Thanks and regards
BABYSHOP TEAM

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