Subject: English Language Test - Aparna Srivastava
From: Aparna Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 10:05:24 -0400

| | Foreign Language Screening Test

Name | Aparna Srivastava    /  (91) 7428922071    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Happy times ahead!
Your order number #xxxx is on the way.
It is on track . We will keep you posted on the further status of your order.
Here is your order status

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear {name}, As we discussed,I've requested that a refund be issued to your account in response to (your complaint). You should see the amount credited to(your original payment source ) within (time period). Again, I'm sorry that (our product or service) didn't meet you expectations.

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