Subject: English Language Test - Surbhi Surbhi
From: Surbhi Surbhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 08:23:30 -0400

| | Foreign Language Screening Test

Name | Surbhi Surbhi    /  (870) 9056700    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Greetings for the day!!

Firstly we would like to apologise for the inconvience caused to you.

As you have ordered a handbag from our online store and due to some technicial/ human error the address which you have given is wrong as per it the courier is not delivered.

We regret for the same and on the behalf of this our company has decided to give you worth Rs. 500 promo code as token of apology.

We will deliver the product as per the address confirmed by you.

Thanks for your time & patience !

Regards,
Surbhi
Customer Service Representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul Sir

Hope you are doing well in this tough pandemic situation!

First of all we would like to apologize for the pain you have got from our end.

As TV cabinet has been installed this morning to your home and it has been noticed by you that it has too many scratched and dents.

Pls have patience, we have confirmed from our end and noticed that it is mistake from our team so in next 1 hour team will go to you mentioned location and get it done as soon as possible. On the behalf of it our team will returned the money which you have given for installation.

Thanks for being a patience client of us

Regards,
Surbhi
Customer Care Representative.

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