Subject: English Language Test - Raghav Chugh
From: Raghav Chugh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 07:57:59 -0400

| | Foreign Language Screening Test

Name | Raghav Chugh    /  (0) 9899949955    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

Greetings from Company.

I'm Raghav Customer Services.

This is to inform you that our courier service was unable to find your address.

Requesting you to provide some additional details.

Please do take care of yourself, please stay safe and healthy.

Thanks for your cooperation in this regards.

Raghav Chugh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Customer,

Greetings from Homebox.

I'm Raghav from Customer Services.

I'm sorry to hear about scratched cabinet that you received.

Request you to reply back to this email with the images of your product.

Please do take care of yourself, please stay safe and healthy.

Thanks for your cooperation in this regards.

Raghav Chugh

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