Subject: Tech Support Candidate - Kushal Sethi
From: Kushal Sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 06:48:05 -0400

| | Tech Support Test

Name | Kushal Sethi
E-mail | [email-masked]
Phone Number | (+91) 9468395760
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyplite | Senior executive-IT admin | Currently working | 28500
Previous Employer 1 | Shearling Skins PVt ltd | IT-Engineer | 11-1-2021 | NA
Previous Employer 2 | Team Computers | Trainee Engineer | 5-3-2019 | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Some steps are mentioned below

1. Firstly I will check my internet connection if it is working fine then i will go to the next step otherwise firstly I will resolve my networking issue

2. I will update the date & time of my computer if problem is solved then ok  otherwise i will go to next step
3. I will clear cookies of my computer browser & remove the history of browser if problem is solved then ok otherwise I will go to the next step
4. I will check the same website on another browser if it working fine then i will  update or reinstall my old browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly i will check bluetooth  of mobile & computer, it is on or not. if any is off then i will turn on the bluetooth device otherwise i will go to the next step
2. i will check the settings of bluetooth settings if is not correct then i will change the setting otherwise i will go to the next step
3. i will check the driver of bluetooth by going into the device manager. if driver is missing or crupt then reinstall the driver.

What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge & my experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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