Subject: Tech Support Candidate - Richa Bhatt Richa
From: Richa Bhatt Richa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 05:16:48 -0400

| | Tech Support Test

Name | Richa Bhatt Richa
E-mail | [email-masked]
Phone Number | (880) 0135821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture solution pvt Ltd | Customer service executive | 26dec2019 | 25000
Previous Employer 1 | Ienergizer | Customer service representative | 1jan 2019 | 17000
Previous Employer 2 | Vertex customer management pvt Ltd | Customer service representative | 7march2017 | 14000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to settings
Click on clear browser history.
Select advance option.
Then select clear data, cookies from starting time to till now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings option.
Select Bluetooth option
Tap on OPEN
Search the device.
When search complete click on pair device.
And Bluetooth connect

What according to you makes you a good candidate for customer service or technical support job? | I have good experience in customer service profile and also I am very much patience person because in customer service profile patience is most important thing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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