Subject: Tech Support Candidate - Gagan Varma
From: Gagan Varma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 05:15:44 -0400

Tech Support
Test

Name

Gagan
Varma

E-mail

[email-masked]

Phone Number

(91) 7263919649

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

pune

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Data care corporation

L1 support

20-05-2021

10000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Used a case management tool
Did not interact
with customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Go to the browser settings clear the history and
cache memory and check all the site related certificate and close the browser
and restart the system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

open mobile settings go to the connection
settings select bluetooth settings turn on bluetooth device pair with bluetooth
device the click on close button

What according to
you makes you a good candidate for customer service or technical support
job?

Its all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

3