Subject: Tech Support Candidate - Durgesh Singh
From: Durgesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 05:13:38 -0400

| | Tech Support Test

Name | Durgesh Singh
E-mail | [email-masked]
Phone Number | (+91) 9871597728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector6, Vaishali, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MCIPL | System Engg | Working | 39000
Previous Employer 1 | Ethos Ltd | System Engg | 20-03-21 | 41000
Previous Employer 2 | Swatch group India Pvt Ltd | System Engg | 30-06-20 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st will check internet connectivity on that client PC, if it has an issue then will rectify the issue.

If it is fine then will clear the cache with the command line "ipconfig /flushdns" for the reason, website home page might have been changed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Touch and hold Bluetooth.
Tap Pair new device. If I don't find Pair new device, check under "Available devices" or tap More.
Tap the name of the Bluetooth device to which I want to pair with my device.
Then will follow an onscreen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Having good relevant experience.
Hard working, Self motivated and ability to learn quickly any new technology introduced/Inducted into the system.
Prompt service to Customer/User

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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