Subject: Tech Support Candidate - Kundan Prsad
From: Kundan Prsad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 05:00:31 -0400

Tech Support
Test

Name

Kundan
Prsad

E-mail

[email-masked]

Phone Number

(91) 8447083461

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Anand Vihar, Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Radius infotech pvt
ltd

Hardware & Network Engineer

17-July-2020

12000

Previous Employer 2

Tech Mahindra

Customer
Support Engineer

18-April-2021

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all, i will check the Connectivity of Internet. If it is Correct. I will check
the NIC using the command 127.0.0.1. then i will check using the Ping command.
if it is also good then i will request to Clear the cache of browser and opne
browser again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power on Bluetooth Speaker then open the
Bluetooth after going in settings. turn on the bluetooth. In bottom, you will
get the list of avaliable device. Click on your bluetooth device. then it will
connect.

What according to you makes you a good candidate
for customer service or technical support job?

First of
all, i have both Experience which is required for you and i am very passionate
for working and learning. I have also knowledge about Advace computing which is
very good for Customer Service.

On a scale of 1 - 5 please rate your
fluency in spoken English

4