Subject: Tech Support Candidate - Shivam Gupta
From: Shivam Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 04:46:51 -0400

| | Tech Support Test

Name | Shivam Gupta
E-mail | [email-masked]
Phone Number | (+91) 8448010414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Little tags | Senior customer relationship manager | 17th December | 37000
Previous Employer 1 | Baazi Networks pvt ltd | Senior Customer care executive | 13th june | 32000
Previous Employer 2 | Dizitoonz pvt ltd | Customer care executive | 30th january 2016 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check my internet connection
2. Clear caches and cookies
3. Will clear all previous browsing history
4. Restart my device again
5. Will try to open it through incognito mode

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Settings app
2. Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled
3. Select Bluetooth to view the options
4. Select Pair new device to place the Bluetooth device in pairing mode

What according to you makes you a good candidate for customer service or technical support job?

1. My communication skills
2. My polite behaviour in my personal and professional life
3. My approach of making thing better
4. My skills of making making tasks better and efficient
5. My ability of making hardworking into smart work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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