Subject: Tech Support Candidate - Shalini Ray Shalini
From: Shalini Ray Shalini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 04:06:25 -0400

| | Tech Support Test

Name | Shalini Ray Shalini
E-mail | [email-masked]
Phone Number | (+91) 8340345475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar as we have wfh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Drupal and application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Technical support engineer | Currently working | 35k
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check what kind of error is coming ex- ssl error, cache error, or any content issue
2. If we face any ssl error then I’ll check domain procurement is expired or not. If not, then I’ll connect with DNS team for correcting ssl issue.
3. If there is cache issue, then I’ll clear my browser cache and try to access the website.
4. If there is any content issue, then will connect with development team who is working on the issue and get it sorted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of speaker.
2. In phone, go to Settings-> bluetooth->turn on the bluetooth->in search field,search the Bluetooth speaker name and it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | I’m in this field from last 3.6 yrs so I have focused on learning all the things of support work and now I’m managing a team of 7 people.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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