Subject: Tech Support Candidate - Rahul kumar Yadav
From: Rahul kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 04:00:22 -0400

| | Tech Support Test

Name | Rahul kumar Yadav
E-mail | [email-masked]
Phone Number | (91) 8898775207
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blue Star private limited | Desktop support excutive | 31Nov | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Android device
You can use Bluetooth to connect  devices to your phone without a cord. After you pair a Bluetooth device for the first time, your devices can pair automatically. If your phone is connected to something through Bluetooth, at the top of the screen, you'll see a Bluetooth . You're using a custom Android version. If these steps don't work for you, check with your device manufacturer.
Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth . To save battery, turn off Bluetooth when not in use.
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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