Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 03:06:26 -0400

| | Tech Support Test

Name | Prashant Kumar
E-mail | [email-masked]
Phone Number | (98993) 36012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad Garden
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | S.k. Mittal and Co. | Audit assistant | 31/08/2019 | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device. Many basic problems be solved simply by restarting my device.

2. Make sure internet connection works.

3. Check the settings of any internet security applications you use. You should try to remove any permissions to those websites have for browser, and then add them again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings

Tap the bluetooth option

Turn on bluetooth

A list of available devices will appear.

If your speaker is not listed , press the button on your speaker that makes it discoverable - it's often a button with a bluetooth symbol on it.

On your mobile select your speaker and that's it , you'r connected.

What according to you makes you a good candidate for customer service or technical support job? | A technical support representative interacts with clients of different skill levels and may need to provide troubleshooting instructions to people who are not familiar with computers and technical back ground.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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