Subject: Tech Support Candidate - Shaili Kumari Shaili Kumari
From: Shaili Kumari Shaili Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 02:56:18 -0400

| | Tech Support Test

Name | Shaili Kumari Shaili Kumari
E-mail | [email-masked]
Phone Number | (201307) 8102258792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 75 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hannibal pvt LTD | Mongodb administrator | 31 march | 36000
Previous Employer 1 | Msd telematics pvt ltd | Technical support | March 2919 | 15000
Previous Employer 2 | Nokia networks | OMCR engineer | June 2017 | 12000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It will really depend on the error. If the error is 404 there is a getway problem and I'll connect with the backend team to fix it.
If the error is 504 then I'll connect with the server or DevOps team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on both the devices
2. Search and pair the device using the phone
3. Connect with the speaker

What according to you makes you a good candidate for customer service or technical support job? | I am a passionate person and i have previously worked with technical support team at Nokia.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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