Subject: English Language Test - Saagar Kumar
From: Saagar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 01:54:40 -0400

| | Foreign Language Screening Test

Name | Saagar Kumar    /  (+91) 9650217439    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Warm greetings from Xxx.

Hope you are safe and healthy!

As per the update from the courier team, they tried delivering your parcel.

But unfortunately it seems that there is some issue with your shipping address.

We would request you to please share your shipping address with us so that we can share it with courier team and deliver your parcel at the earliest possible.

Please feel free to contact us in case of any concern/query.

Best Regards,
Saagar
Xxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Warm Greetings from Homebox.

Hope you are safe and healthy!

Thank you for your email and we woul really apologize for the inconveniences caused.

Also, I would request you to please share the images of the product received, so that we can share it with concerned team and proceed accordingly.

Please feel free to contact us in case of any concern/query.

Best Regards,
Saagar
Homebox

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