Subject: English Language Test - Sugeeth T
From: Sugeeth T <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 12:09:28 -0400

| | Foreign Language Screening Test

Name | Sugeeth T    /  (+91) 9744882522    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected Sir/ Madam,
We tried to deliver your order the fastest but unfortunately, we couldn't, since the recipient address was incorrect. We tried to reach you via email. You would be soon provided with a link to update the address correctly or else you can cancel the order.

Thank you.
www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
First of all, apologies for the inconvenience caused. As you can replace your order within 10 days, we shall accept your request of replacement and shall make the delivery as soon as possible.

Thank you
Homebox

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