Subject: Tech Support Candidate - Asad misbah Asad
From: Asad misbah Asad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 10:47:59 -0400

| | Tech Support Test

Name | Asad misbah Asad
E-mail | [email-masked]
Phone Number | (91) 7835999785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Network | Serving | 13500
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check intenet connection
Go internet explorer check ip adrress
Check proxy
Check add on
Restart
Check url
Check blocked sites
Restart

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting open bluetooth
Scan it
Paired it
Done
Turn On the bluetooth of your speaker.

What according to you makes you a good candidate for customer service or technical support job?

To make customer happy and satisfied.
By probing
Acknowledged
Take ownership
Paraphrase issue
Find resolution
Done
Investigate root cause of issue
Done

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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