Subject: Tech Support Candidate - Vasis Edmund
From: Vasis Edmund <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 08:21:46 -0400

| | Tech Support Test

Name | Vasis Edmund
E-mail | [email-masked]
Phone Number | (011) 9560278916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr.Customer Service Executive | Still working | 27700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, First off, I will see if I am getting any error codes or not. If I find any error codes like 401 or 403 etc than I will consider it as an network problem. In which, there are many errors pop's up while creating the website. If we do accurately, we will succeed.

To be more specific, there are 15 to 20 errors which usually gets in the way while creating website.

Most common error code is 500 Internal Server Error. When you encounter this error message you can try to resolve it by reloading the page, clearing your browser cache, deleting your browser cookies and then restarting your system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. For Android:

* Open the settings app.

* Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

* Select Bluetooth to view the options.

* Select Pair new device to place the Bluetooth device in pairing mode.

* Look for the Bluetooth speaker's name on the list.

* Select the speaker's name to connect.

What according to you makes you a good candidate for customer service or technical support job? | Like I do have 3 years + experience in customer service and in these 3 years I have learned many new things and skills which helps me to deliver great service to people.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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