Subject: Trainer Candidate - Yogesh Kapur
From: Yogesh Kapur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 05:53:49 -0400

| | Tech Support Test

Name | Yogesh Kapur
E-mail | [email-masked]
Phone Number | (00) 9818014212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IENERGIZER | Team Leader | | 42000
Previous Employer 1 | Concentrix | SME | Dec 2018 | 33000
Previous Employer 2 | Seco | Sr associate | Feb 2016 | 28000

If Selected, how much time do you need to join? | 30 Days
Please briefly describe your work experience specifically in training? | I have an experience of 11 Years in this industry. Currently I am working as a Team Leader and giving training to new hire also
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I still remember when I joined concentrix as an SME and got my first team of 10 Associates.
I never handled team before that so I was nervous however I started taking team meting spoke to people on daily basis, met other SME'S and tool knowledge regarding the process. In only two months I was able to handle team very well and got appreciation from management as well. There was  some associate who were difficult to handle however I have spoken to them and told tem regarding the importance of job and they performed well after that.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is going as per client and great customer service is going beyond expectation of the customer by taking approval from client

Good customer service is handling contacts and resolving issues however great customer service is taking ownership of every contact you receive

What according to you makes you a good candidate for this position? | My experience, Passion towards work and hard work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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