Subject: Tech Support Candidate - Vinod Kumar Joshi
From: Vinod Kumar Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 04:54:33 -0400

| | Tech Support Test

Name | Vinod Kumar Joshi
E-mail | [email-masked]
Phone Number | (91) 7503503906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Administrator | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check that my internet is working or not. Ping the gateway of self-system.
2. If the internet is working fine and after that www.ndtv.com is not working.
3. Change the browser and check.
4. check the firewall police. This site is block or allow.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Switch on the Bluetooth speaker.
Step2- Mobile phone Bluetooth is on and check the name of that particular device name.
Step3- Select the particular device name.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication scale.
2. Good Understanding
3. A person has good knowledge in that particular field.
4. Satisfy the customer.
5.  cool nature.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |