Subject: Tech Support Candidate - Sachchidanand Tiwari
From: Sachchidanand Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 03:59:01 -0400

| | Tech Support Test

Name | Sachchidanand Tiwari
E-mail | [email-masked]
Phone Number | (110045) 7986947754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam village near metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | Business development associate | | 38000
Previous Employer 1 | Extramarks | Business development executive | 1 February | 23000
Previous Employer 2 | Medtrail Pvt Ltd | Technical support Engineer | 31 April 2020 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I check internet connection and then I restart the device if still it's not working then I will clear cache and cookies and try to navigate to the website with the potential network server error again. And we can also use website down' checkers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap to bluetooth option
Turn on bluetooth
Devices will appear
If your speakers is not listed press button on your speakers that makes it discoverable and on it
On your mobile select your speaker and your connected

What according to you makes you a good candidate for customer service or technical support job? | CERs should display resolve differently than most people the ideal candidate to be passionate about their work and get a lot of enjoyment and pleasure out of it
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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