Subject: Tech Support Candidate - RAHUL KUMAR
From: RAHUL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 01:11:14 -0400

| | Tech Support Test

Name | RAHUL KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7827288598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | MAYUR VIHAR PHASE 3 DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NEW GENERATION PVT LTD | NETWORK ENGINEER | 10/09/2020 | 22000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

>FIRST CHECK THE WEB ADDRESS FOR TYPING MISTAKES.
>IF THE WEB ADDRESS IS CORRECT THAN CHECK YOUR INTERNET CONNECTION,MAKE SURE YOUR INTERNET CONNECTION IS WORKING.
>TRY RELOADING THE WEBPAGE AGAIN. IF PROBLEM STILL UNRESOLVED THAN CHECK OUT THE ERROR MESSAGE.
IF,
-->ERROR SHOWS 401(UNAUTHORIZED) MESSAGES,MEANS SOMEONE TRIES TO ACCESS A WEBPAGE THEY AREN'T AUTHORIZED.
-->ERROR SHOWS 403 (FORBIDDEN) MESSAGE,IT MEANS SERVER WILL NOT COMPLETE A REQUEST BECAUSE A USER ISN'T ALLOWED TO ACCESS IT.
-->ERROR SHOWS 404(NOT FOUND) MESSAGE,IT INDICATES THAT THE WEBPAGE USER TRYING TO ACCESS IS NO LONGER EXIST.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-> START BLUETOOTH OF BOTH THE DEVICE SIMULTANEOUSLY.
-> NOW SEARCH THE BLUETOOTH DEVICE FROM MOBILE BLUETOOTH FOR PAIRING.
->ONCE THE MOBILE BLUETOOTH LOCATE YOUR BLUETOOTH SPEAKER IN DEVICES,PRESS CONNECT AND ENTER PASSKEY(ONLY IF THE DEVICE ASK)
-> YOUR DEVICE IS READY TO WORK WITH THE MOBILE PHONE.

What according to you makes you a good candidate for customer service or technical support job? | I HAVE THE DESIRED EXPERIENCE IN HANDLING TECHNICAL QUERIES AND I THINK I CAN DO THIS JOB WITH MY 100% ABILITY.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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