Subject: Tech Support Candidate - Ankur Verma
From: Ankur Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 22:39:06 -0400

| | Tech Support Test

Name | Ankur Verma
E-mail | [email-masked]
Phone Number | (+91) 9638828462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI | Desktop support Engineer | 30 days | 22000
Previous Employer 1 | Magnanimous system Pvt Ltd | Customer support Engineer | 11aug 2020 | 16901
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I checked what's error showing after opening site in the browser after that I try to troubleshoot it .
Exempla:- I try to open www.ndtv.com and getting error 'this site can't reached' .
So first stupe is check the ping and tracert after that I using relent CMD and take the all screen shots and log forward to system admin for the allow this site to particular user  .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the  Bluetooth in Bluetooth speaker and then open your mobile Bluetooth and then pairs eachother.it is connected now for using
What according to you makes you a good candidate for customer service or technical support job? | Na
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |