Subject: Tech Support Candidate - Pratul Mishra
From: Pratul Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 14:07:22 -0400

Tech Support
Test

Name

Pratul
Mishra

E-mail

[email-masked]

Phone Number

(91) 9971344720

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sector 34

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KMI INFOSOFT PVT LTD

SR. ANALYST

1ST May

23000

Previous Employer 1

HCL technologies ltd

Analyst

16 Oct
2016

18000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

We should clear the cache and
cookies in our browser and try to navigate to the website with the potential
network server error again.

Sometimes, cookies and a full cache are the issues.

Clearing them or allowing a website to access cookies can clear up website load
the errors.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly we should swipe down from the top of
the screen then touch and hold bluetooth.

We should tap on pair new device if we don't find pair new device check under '
Available devices ' or tap more.

Now tap the name of the bluetooth device which we want to pair with our device.

What according to you makes you a good candidate
for customer service or technical support job?

Firstly
we should listen very carefully what customer is saying on call/ Chat. We have
to be positive attitude with the customers.

Candidate should be passinate and energetic about their work.

On a scale of 1 - 5 please rate your fluency in spoken
English

5