Subject: Tech Support Candidate - Mohd Shujat Siddiqui
From: Mohd Shujat Siddiqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 11:34:22 -0400

| | Tech Support Test

Name | Mohd Shujat Siddiqui
E-mail | [email-masked]
Phone Number | (+91) 8896699813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Experise IT | Associate | 28th Dec 2020 | 39000
Previous Employer 1 | Anri Solutions | Associate | 31st July 2020 | 39000
Previous Employer 2 | Source N Solutions | Technical Support Representative | 26 June 2020 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Try to open other website
Clear cache cookies
Check proxy settings
Change browse

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth in mobile
Switch on Bluetooth speaker and get it on connect mode.
Search for device in available devices list in phone settings
Select device and connect

What according to you makes you a good candidate for customer service or technical support job? | I have technical experience and also interacted with global users
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |