Subject: Tech Support Candidate - Srishty gour Srishty
From: Srishty gour Srishty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 11:14:48 -0400

Tech Support
Test

Name

Srishty
gour Srishty

E-mail

[email-masked]

Phone Number

(91) 9045534463

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

I- energizer

CSE

12 march 2018

29 april 2019

Previous
Employer 1

I-energizer

Sr. CSE

30 April 2019

7 July 2019

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 step - will restart my device

2nd step - will make sure if my internet is working or not

3rd step- will check website is not working for me only or for everyone else out
there

4th step-

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 - first open the bluetooth of your
mobile phone

Step 2- will pair the bluetooth device with phone

Step -3 when it will be paired then I

will connect it

What according to you makes you a
good candidate for customer service or technical support job?

(1) I m very calm with my words and my actions

(2) Can work in pressure also

(3) Straight forward to own any apology to the customer if any glitch
happens

(4) takes customer problems as my problem and will solve the same.

On a
scale of 1 - 5 please rate your fluency in spoken English

4