Subject: Tech Support Candidate - Amit Saini
From: Amit Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 10:43:15 -0400

Tech Support
Test

Name

Amit
Saini

E-mail

[email-masked]

Phone Number

(91) 7405966050

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Manesar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Hardware -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata communication limited

Associate engineer

22000

Previous Employer 1

Tejas network

Network
engineer

July 2020

18000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1first of all will see error type

2 will check My internet connection

3 will see if my browser is blocking this website

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1 will turn
on both Side Bluetooth

2 will pair this with my mobile

3 here your phone is connected

What according to you makes you a
good candidate for customer service or technical support job?

1 Good communication skills

2 No communication gaps

3 problem resolving techniques

On a scale of 1 - 5 please rate your fluency in spoken
English

3