Subject: Tech Support Candidate - Shahid Afridi Shahid
From: Shahid Afridi Shahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 10:39:18 -0400

| | Tech Support Test

Name | Shahid Afridi Shahid
E-mail | [email-masked]
Phone Number | (91) 8787277396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
DNS, DHCP, WDS, WSUS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | L.N Infotech Pvt ltd | Technical support | 30 Apr | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-It might be proxy problem..for troubleshooting open proxy permission and policies then fix it.
2-Some time our system are not reachable to DHCP server on that conditions we unable  to access any website,, check it out with ifconfig command and make possible to reach DHCP Server,,
3-it might be internet connectivity problems so check it out your internet working properly are not,,
4-we can also flashdns, renewdns for renew new dns records and clear old dns records,,,
5-it might be router connection problems so check it your router connection and LAN connection also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1- First of fall turn-on your speaker Bluetooth by clicking power button.
Step-2- Then turn-on Bluetooth in your phone and click on search options for discovering near by Bluetooth device.
Step-3- After discovering speaker Bluetooth click on that and wait for pear after pearing both device you can use it.

What according to you makes you a good candidate for customer service or technical support job?

According to my view of point if we satisfied customers in minimum time and given full resolution with best short possible method which make it fully understandable..
Because satisfaction is very important stuff for our customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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