Subject: English Language Test - Indresh C
From: Indresh C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 10:25:02 -0400

Foreign Language
Screening Test

Name

Indresh
C    /  (+91) 8277201353    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir,

I can totally appreciate how frustrating it is to be waiting for your delivery,
I wish there were a way for us to get it to you sooner.

When you ordered, the shipping process started on that same day automatically.
Your package was picked up from our courier team and it should be received by
you this week. Unfortunately courier team stated that the address given by you
was wrong and he is not able to deliver the product.

I sincerely request you to check the address and update correct address so that
we can deliver the product immediately.

Thanks and regards

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

I’m sorry to hear you’re not happy with our product. While I’m unable to
offer a refund.

Please check our terms and conditions.

I regret for the situation happened with you.I would love to understand your
situation better and see if there’s any other way we can help. I need some
more information about the situation so that i can talk with my and get back to
you.

I will make my sincere effort for the replacement of the product. Please feel
free to contact us.

Thanks and Regards

Babyshop.com