Subject: Tech Support Candidate - Itisha Malik Itisha
From: Itisha Malik Itisha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 08:19:25 -0400

| | Tech Support Test

Name | Itisha Malik Itisha
E-mail | [email-masked]
Phone Number | (88608) 42707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Raj Nagar extension ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson India global services Pvt Ltd | Change manager | Currently working |
Previous Employer 1 | Ericsson India global services Pvt Ltd | Ict Engineer | 31st May 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether I have used correct link
2. I will check my internet connection
3. Even after these 2 steps my issue still persist I will check at  the server end for the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Unlock your phone ans switch on bluetooth
2. Switch on your bluetooth speaker
3. On my phone will search the correct bluetooth device and connect to it

What according to you makes you a good candidate for customer service or technical support job?

I am very polite
I have good technical knowledge of serves

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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