Subject: English Language Test - Charu Gupta
From: Charu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 07:13:48 -0400

| | Foreign Language Screening Test

Name | Charu Gupta    /  (+91) 9891179130    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting us! I apologize for the experience you had with our company.
The order was shipped on the same day at the time of delivery the courier company mentioned that the address provided by you was not correct, so the order has been returned to us.We request you to place a new order with the correct address.
Thanks for understanding. Have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for contacting us! I apologize for the problems which you had to face. Once we will check the issue from our side. Further, we would request you to share the picture of the damage portion of the product, so that we can help you with your concern.
Thanks for understanding!

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