Subject: Tech Support Candidate - Anurag Ojha
From: Anurag Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 06:24:35 -0400

| | Tech Support Test

Name | Anurag Ojha
E-mail | [email-masked]
Phone Number | (99539) 44501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad crossing republik
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HFCL | Sr. Engineer | May 2021 | 40000
Previous Employer 1 | NTT ltd. | Network support Engineer | Oct 2020 | 30000
Previous Employer 2 | Aerial telecom | Network support Engineer | Oct 2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will ping LAN IP and WAN IP then check LAN connectivity and then plug out and plug in the LAN cable from CPU.
Then i will check  All the indication on switch or modem.
If everything is ok then i will restart the PC.
If connectivity issue is not resolving then i willl logged a complaint to service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-On bluetooth in both the device.
2-Put our Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
3- go to mobile connectivity setting and then Bluetooth then pair New device and click on our bluetooth device name.

What according to you makes you a good candidate for customer service or technical support job?

I will try to resolve all the issue of the customer in minimum time.
Talking politely.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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