Subject: Tech Support Candidate - Rahul Rajput
From: Rahul Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 05:56:41 -0400

| | Tech Support Test

Name | Rahul Rajput
E-mail | [email-masked]
Phone Number | (9871650) 160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Benevolent Consultants Pvt Ltd | Sr. Customer Service Associate | | 30,000
Previous Employer 1 | Live Technicians Technical Solutions Pvt Ltd | Technical Support Associate | Aug 2015 | 25,000
Previous Employer 2 | Ebix Inc | Accord Validation Associate | Nov 2013 | 15,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

So before confirming that it’s a fault of our computer or web browser, we have to diagnose and then eliminate physical causes that may also lead to this error, such as:

Issues of your router.

Problems with cables.

Wi-Fi hotspots got errors.

Interruption of the Internet connection.

Besides, we can try to open the requested webpage from another device, such as other PC that connected to a different network or our smartphone with 3G or 4G network to check if the webpage is available or not.

If the requested webpage could not be opened from another computer or any other devices, that’s meant the website we want to visit is temporarily or permanently down. In this case, there is nothing we can do until the site is up again.

However, if the website can normally be loaded from other computers, then the issue would be from our computer.

Fix This Webpage Is Not Available Error

When we have eliminated all other causes, then the primary reason of this error must come from our browser or your computer. Here are some quick solutions to fix “This webpage is not available” error:

Make Sure The Website URL Is Correct

It could be a mistake from our side while typing a wrong website address instead of the right one. we can take a look at the URL again and make sure we have typed a correct one.

For example, instead of typing:

www.ndtv.com

You typed:

www.ndtvv.com, or www.ntdv.com

Remove All Cookies Of Google Chrome Browser

Usually, when we visit a website, cookies will be created and stored in a temporary folder on our computer or device. However, if the cookies are expired or corrupted, we might not be able to access the website, even it’s available. The reason is that invalid cookies sometimes may create an infinite loop when we visit a particular site and prevent us from loading its content.

To solve this problem, we can remove all cookies on our Google Chrome browser. To do so, just click on the Google Chrome menu icon, select “Settings”, click on the “Show advanced settings” option and then choose “Clear browsing data”.

A small window will pop up, allow us to choose what we want to remove. Just tick the checkbox called “Cookies and other site and plugin data” and then click on the “Clear browsing data” button.

We can also access this feature by copying and then paste the below code into the address bar of Google Chrome and then press Enter.

chrome://settings/clearBrowserData

We can use other apps to clean up our computer and remove all cookies on our PC, like CCleaner, a freeware to help us remove all cookies, as well as, other temporary files.

Change our DNS Server IP Addresses To Google’s DNS

If we are using the default DNS server from our ISP (Internet Service Provider), then sometimes, it could be the cause that leads “This webpage is not available” error. As we know, DNS server handles all requests from our computer to the Internet. If it’s not stable, then our Internet connection may interrupt and leads to this “webpage is not available” error.

Check our Proxy Settings

Sometimes, we have used proxies with your Google Chrome or Internet Explorer and forgot to remove them after using. To resolve the “This webpage is not available” error, please check our proxy settings again and make sure you have not checked the “Proxy Server” option as below.

Use a proxy server for your LAN ( These settings will not apply to dial-up or VPN connections).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.

2. Make sure Bluetooth is turned on.

3.Touch and hold Bluetooth icon.

4.In the list of paired devices, tap a paired but unconnected device.

5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

“To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product.

Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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