Subject: Tech Support Candidate - Ashutosh Darpan
From: Ashutosh Darpan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 05:44:23 -0400

| | Tech Support Test

Name | Ashutosh Darpan
E-mail | [email-masked]
Phone Number | (+91) 8285473148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashoknagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
VoIP
CCNA certified

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vamdek | Network engineer | | 28000
Previous Employer 1 | Duendu infotech | Market analyst | 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will initially check the type of error flashing on the screen then accordingly I will work for it's troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the Bluetooth speakers, make sure it's on Bluetooth mode
2 Turn on the Bluetooth of your mobile phone
3 strat searching the name of Bluetooth speakers on your phone's Bluetooth
4 once you found it, tap on the name to get it connected, as after tapping the device will get paired

What according to you makes you a good candidate for customer service or technical support job? | I am an Engineer, which makes me suitable for the job as the job requires technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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