Subject: English Language Test - shubhangini jaiswal
From: shubhangini jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 05:35:16 -0400

| | Foreign Language Screening Test

Name | shubhangini jaiswal    /  (91) 9140800346    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, sir/mam this e-mail is regarding to your recent query, we are extremely sorry to inform you that the address you mentioned while placing your order is wrong,i guess because our delivery partner had attempted delivery to your given address but couldn't find one....kindly provide us with  the right address so we can update your address with our courier partner...and as soon as possible they will deliver your product...

Thank you for your patience
customer support executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir, this e-mail is regarding to your complain  of scratches on latest purchase "TV Cabinet", we are extremely sorry sir but after one week of delivery we cannot return the product back as scratches on TV Cabinet does not come under return or exchange policy...if u have complained about it as soon as you received the product, at that time we could have done something but now it cannot be exchanged or replaced....we are sorry for the inconvinience caused.......

customer support executive
Homebox team

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