Subject: Tech Support Candidate - MITHLESH KUMAR
From: MITHLESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:59:12 -0400

| | Tech Support Test

Name | MITHLESH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9911677657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Troubleshooting, installing and configuring MS Outlook, Network connectivity (LAN) issues,Understanding DNS and DHCP server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM limited | Desktop Support Engg./Process Executive | 30 days Notice period | 16668/-
Previous Employer 1 | Wipro Limited (Progressive Infovision Private Limited) | DL2 | 08/06/2019 | 9639/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

General step Follow for this Types Issue :

Sept1- Check URL is correct or Not.
2- check and clear cache and cookies, refresh the website page .
3-make sure web browser is up to date as per policy.
4- check proxy enable or not( If used in domain).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1- swipe down from the top of mobile screen.
2-touchand hold the Bluetooth icon.
3- Tap the pair new device.
if you don't pair new device checked under available device and refresh.
4-tap the name of the your device (Bluetooth device) and pair with your device.
5- follow any on screen instructions and now connected device.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude toward customer with Provide the correct resolution or information. Maintaining professional relationship with customer. Good communication with customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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