Subject: Tech Support Candidate - Adarsh Sahoo
From: Adarsh Sahoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:59:13 -0400

| | Tech Support Test

Name | Adarsh Sahoo
E-mail | [email-masked]
Phone Number | (+91) 7978993973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 73, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer IT Services Pvt. Ltd | Senior Customer Support Executive | Currently Working | 35000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the site is down for me or it is happening to all other sites also.
2. Check the Internet connection.
3. Restart the browser.
4. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth on.
2. Pair the Bluetooth speaker with the phone following below steps:
1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth
3. Tap Pair new device.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | I am an active listener and action taker. A good customer service candidate should have the patience to listen carefully or read the whole statement mentioned by the client or customer before taking any action, which I have in me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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