Subject: Tech Support Candidate - Ankur Goel
From: Ankur Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:58:22 -0400

| | Tech Support Test

Name | Ankur Goel
E-mail | [email-masked]
Phone Number | (+91) 9899417175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi (Pandav Nagar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RailYatri.in | Customer Happiness Associate | 31/07/2020 | 28750
Previous Employer 1 | Convergys | Technical Support Associate | 03/07/2017 |
Previous Employer 2 | Snapdeal.com | Customer Experience | 27/04/2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to resolve the issue, first, we need to check whether the internet connection is working or not. Then, we may clear all cache and cookies from the browser. If the issue still doesn't resolve, we may try to open the website on a different browser to make sure that there is no issue on the website instead of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth on both the devices
In a mobile phone, select the correct Bluetooth speaker option
Pair the device in your mobile phone
Once paired, it would get connected automatically

What according to you makes you a good candidate for customer service or technical support job? | As I have more than 5 years of experience in this particular field. I had interested with the users on phone, chat, email and live as well. I can use that experience in this job as well and make sure that no customer gets an unsatisfactory result against the issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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