Subject: Tech Support Candidate - Himanshu Chaudhary
From: Himanshu Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:55:02 -0400

| | Tech Support Test

Name | Himanshu Chaudhary
E-mail | [email-masked]
Phone Number | (91) 9718000513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs third party | Operations executive | 20th November 2020 | 35 with incentives
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per the case this guide walks you through  seeing what you cannot access, gets you to the resource you need to help fix the problem. This case I follow these terms to solve problem.
1. First let's check the problem for example net connection issue , browser issue .
2. The connection was interrupted
3. Connection is reset
4. The connection has time out
5. Below the drop- down menu , select both cookies and cache. Make sure other items  you want to keep are not selected.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following these steps to connect  Bluetooth speaker  to mobile phone
1 Go to the mobile settings.
2 Tap the Bluetooth  option.
3 Turn on Bluetooth
4 A list of Avilable devices will appear.
5 please select the Bluetooth headset device name then tap the option then Bluetooth will be connected.

What according to you makes you a good candidate for customer service or technical support job? | As per my views this question  is not my domain.  This question for the upper management and driving head executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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