Subject: Tech Support Candidate - Ashish Pandey
From: Ashish Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:43:56 -0400

| | Tech Support Test

Name | Ashish Pandey
E-mail | [email-masked]
Phone Number | (0) 9511691488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Network Administrator | 5 March | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check my browser that link is correct or not if link is correct. And then check the error and take the action like check the internet connectivity or it will stable or reconnect the network cable as well restart the PC and delete all the temp file and clear cookies and temp from browser and then check the link after this link working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the blutooth speaker and then on the mobile blutooth after on go to the blutooth and searching the near devices after showing the list we check the device name of blutooth speaker and connect it will show the pair and click on that after click it's sussesfull connect.
What according to you makes you a good candidate for customer service or technical support job? | I am well troubleshooting in the any types of electronic device. I am troubleshooting all types of PC and networking devices as well as installation part. So I think I'm good in technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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