Subject: Tech Support Candidate - Sarvesh Sharma
From: Sarvesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:43:21 -0400

| | Tech Support Test

Name | Sarvesh Sharma
E-mail | [email-masked]
Phone Number | (91) 9451556822
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pcsmcpl | System administrator | 2021 -04- 1 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

All delete crunch file & all delete browser history   and check www.ndtv.com web site

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in mobile & sarch this bluetooth speaker device and connect
What according to you makes you a good candidate for customer service or technical support job? | System administrator
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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