Subject: Tech Support Candidate - shailendra kumar
From: shailendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:07:44 -0400

| | Tech Support Test

Name | shailendra kumar
E-mail | [email-masked]
Phone Number | (+91) 7097962125
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TVS Electronics Limited | Service Coordinator | 16 February 2017 | 15300
Previous Employer 1 | CTDI Inc | Audit Executive | 27 Nov 2018 | 22000
Previous Employer 2 | HCL Technologies | service desk Analyst | 24 jan 2021 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The troubleshooting will be based on the type of error. Will first check the spelling of the website and then will check if the website is blocked for my IP address.
Will also have to check if the server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth of both the devices.
Pair the devices with your mobile phone by selecting the name of the Bluetooth on your Mobile Bluetooth setting.
Once the pairing is done, it is ready for use.

What according to you makes you a good candidate for customer service or technical support job?

I am interested in costumer problem solving job and have experience in the same field.
I also enjoy solving costumers problem via remote tools and have good technical knowledge in this field.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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