Subject: Tech Support Candidate - Kumar Rishikesh
From: Kumar Rishikesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 04:03:02 -0400

| | Tech Support Test

Name | Kumar Rishikesh
E-mail | [email-masked]
Phone Number | (+91) 8226863728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IDEMIA Syscom India Pvt Ltd | Engineer IT | Working | 40000
Previous Employer 1 | Colorplast systems Pvt Ltd | Engineer IT | Sep 2018 | 18000
Previous Employer 2 | Vastu Vihar | Executive IT | 2016 | 12000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will try to understand the type of error.
If error related to web page crash then we can't troubleshoot locally. If error related to network then we will check LAN connectivity and ping the local IP from my system. And if everything is ok then this particular web page might be blocked by organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Scroll down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected.

What according to you makes you a good candidate for customer service or technical support job? | Soft spoken, good listener , responsive with positive attitude. Quick learner and able to understand the issue quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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