Subject: Tech Support Candidate - Shekhar Tyagi
From: Shekhar Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 03:58:09 -0400

| | Tech Support Test

Name | Shekhar Tyagi
E-mail | [email-masked]
Phone Number | (0) 7017967746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shadra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I Am opening a new tab, and opening another site in the browser like Google.com or Mozilla.org.
a.If another website is open then the problem only happens with certain website.
b. If another website is also not open, then I am launching a new browser like Internet Explorer, and trying to open that website I was having problems with.
c.If the site works in another browser, then the problem in Firefox.
d. If the site is not working in another browser, then the problem in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I am opening my mobile phone Bluetooth.
2. Then Change the mode of the speaker to Bluetooth mode.
3. then finding the nearby Bluetooth speaker device near my phone.
4.After Successful finding the speaker device, I am clicking the speaker name to pair my mobile phone Bluetooth with speaker Bluetooth.
5. after successfully pairing with the speaker I can easily play anything i want to listen to on that speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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