Subject: Re: English Language Test - Rohan Ghosh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 8 May 2021 00:56:05 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 7, 2021, at 6:56 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Rohan Ghosh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 7 May 2021 at 4:06 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: English Language Test - Rohan Ghosh 

	
	
			Foreign Language Screening Test 
		
	Name 	Rohan Ghosh / (91) 8906448275 / [ mailto:[email-masked] | [email-masked] ] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi xyz, 
In regards to your order number 124456, 
I would like to inform you that the order has been received by us, however our courier partner is unable to locate the address provided by you at the time of booking, could you please provide your address along with your contact number so that our courier partners can contact you in case of any confusion. 
Please reply to this same email with the details. 
Regards 
Xxxxx 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 
Greetings from xxxx, 
We are extremely sorry that you had to face such issues with the cabinet box, please note that your complaint has been registered and our team will be visiting you shortly for the verification purpose and if it is found that the cabinet is in fault then it will surely be replaced from our end. 
We really appreciate your time and patience in this situation. 
Regards, 
Xxxxx